Best AI Phone Agents

AnswerHero offers customized live call answering services that provide businesses with 24/7 access to professional receptionists.

Their services include appointment scheduling, bilingual support, and flexible plans without contracts, ensuring effective customer communication and operational efficiency.

• 24/7 Availability: Agents are available to answer calls at any time, including holidays.
• Live Virtual Receptionists: Professional receptionists handle calls in real-time.
• Bilingual Services: Agents can communicate in both English and Spanish.
• Customizable Plans: Flexible service plans tailored to business needs without contracts.
• Appointment Scheduling: Ability to manage and schedule appointments for clients.
• Secure Messaging: HIPAA-compliant messaging for confidentiality.
• Integration Capabilities: Options for seamless communication with other business systems.

BOTfriends offers a Conversational AI platform that provides AI chatbots and phonebots for automated customer service.

It enables businesses to automate up to 80% of inquiries, ensuring 24/7 availability and multilingual support.

The platform is user-friendly, requiring no coding skills for bot creation, and includes features like human handover and analytics.

Key Features of BOTfriends' AI Solutions:

1. 24/7 Availability: Customer service available around the clock across all channels.
2. High Automation Rate: Automates up to 80% of customer inquiries using Conversational AI.
3. Multilingual Support: Supports over 120 languages for global customer engagement.
4. No Code Solution: Users can create and train bots without programming knowledge.
5. Human Handover: Seamless transition to live agents when necessary.
6. Analytics: Data insights to monitor and optimize bot performance.
7. Quick Setup: Rapid deployment of bots using existing documents or URLs.
8. Integration Capabilities: Connects with various third-party tools and services.
9. GDPR Compliance: Ensures data protection and privacy according to EU regulations.

Ameyo is a versatile customer experience platform designed for businesses of all sizes, offering solutions that enhance customer engagement across various channels.

Key features include an AI-driven VoiceBot for human-like interactions, omnichannel helpdesk capabilities, and flexible deployment options such as cloud and remote call center solutions.

Ameyo aims to improve productivity and customer satisfaction through its comprehensive suite of contact center tools.

Key Features of Ameyo:

1. VoiceBot: Enables human-like conversations.
2. Omnichannel Helpdesk: 360-degree customer support with ticket management.
3. Cloud Contact Center: Quick deployment and easy-to-use.
4. Remote Call Center Solution: Flexible for contactless operations.
5. Video Contact Center: Personalized interactions via video chat.
6. WhatsApp Business API: Customer engagement through WhatsApp.
7. Truecaller Verified ID: Increases call pick-up rates.
8. Integration Capabilities: Supports various integrations.

Webitel provides an omnichannel software platform for contact center automation, enabling businesses to manage communications across calls, chats, emails, and apps.

It features low-code functionality for quick implementation, AI-powered dialers, and voice bots for enhanced customer interactions, all while being scalable and customizable to meet diverse business needs.

Key Features of Webitel's Product:

• Low-code functionality for rapid creation and implementation of customer service scenarios.
• Omnichannel communication management across calls, chats, emails, websites, and apps.
• AI Dialers including Preview, Progressive, and Predictive modes for efficient call campaigns.
• Customizable tools for transforming workflows according to business needs.
• Scalability to adapt to projects of any size, from startups to large enterprises.
• Voice Bots for effective communication without agents, utilizing speech synthesis and recognition technologies.
• Integration capabilities with REST API, Webhooks, SQL, and Mobile SDK.

Hyro is a Responsible AI-Powered Communications Platform for healthcare that automates workflows and conversations across call centers, websites, SMS, and mobile apps.

It enhances patient support by automating over 85% of repetitive tasks, ensuring HIPAA compliance, and providing AI assistants that require no training.

Key Features of Hyro AI:

1. Call Center Automation: Fully automates routine calls and directs complex inquiries.
2. AI Assistants: Out-of-the-box conversational AI with no training required.
3. Conversational Intelligence: Provides insights from conversational data across all channels.
4. Omnichannel Support: Manages interactions via call centers, websites, SMS, and mobile apps.
5. Compliance and Security: Adheres to HIPAA and other patient data regulations.
6. High Automation Rates: Automates over 85% of repetitive tasks.
7. Integration Capabilities: Seamlessly integrates with platforms like Epic EMR and Salesforce.

Capacity is an AI-powered support automation platform that streamlines customer interactions across various channels, including chat, SMS, voice, web, and email.

It features intelligent virtual agents that leverage natural language processing (NLP) and machine learning to enhance efficiency and reduce support costs.

Key Features of Capacity's Product:

1. AI-powered support automation across multiple channels (chat, SMS, voice, web, email, helpdesks).
2. Intelligent virtual agents utilizing natural language processing (NLP) and machine learning.
3. Omnichannel experience automation to improve efficiency and reduce support costs.
4. Integration capabilities with various applications.
5. Human escalation for complex queries.
6. Employee enablement and agent assist functionalities.

Ada provides an AI-powered customer service platform that automates customer interactions across digital and voice channels.

It enables businesses to efficiently resolve inquiries with minimal agent intervention, enhancing customer experience while delivering significant cost savings and ROI.

Key features include a no-code automation builder, multilingual support, and advanced natural language understanding.

Key Features of Ada:

1. AI-Powered Automation: Automates customer inquiries and resolutions.
2. Multichannel Support: Interacts on various digital and voice channels.
3. No-Code Builder: Allows users to create automation without coding.
4. Resolution Engine: Uses advanced natural language understanding (NLU) to recognize customer intents.
5. Generative AI Hub: Provides resources and insights on generative AI.
6. Multilingual Support: Offers support in over 50 languages.
7. Integration Capabilities: Connects with existing business systems for seamless operations.
8. Performance Analytics: Measures and optimizes service performance.
9. Cost Savings: Demonstrates significant ROI and savings for businesses.

Talkmap is a conversational intelligence platform that transforms customer conversations into actionable insights in real-time.

It leverages AI-powered machine learning to analyze and visualize interactions, enhancing customer experience (CX) and employee experience (EX) for enterprises.

Key Features of Talkmap:

1. Real-time Analysis: Automatically analyzes, structures, organizes, labels, and visualizes customer conversations as they occur.
2. AI-Powered Insights: Utilizes patented AI-powered machine learning for conversational understanding.
3. Actionable Intelligence: Transforms customer experience data into actionable insights for businesses.
4. Scalability: Designed to handle large volumes of data at speed and scale.
5. Integration Capabilities: Offers native integrations with leading CDP, CRM, ERP, and HR platforms.
6. Enhanced Customer Experience: Provides tools for hyper-personalized proactive customer experience and operational improvements.
7. Call Center Enhancements: Features like agent co-piloting and real-time troubleshooting for customer complaints.

Eudata provides a digital conversational platform, Convy.AI, that combines voice and chat bots powered by AI.

It optimizes customer interactions through automation, supports a full voice and digital contact center, and balances automation with human touch.

Eudata's solutions are cloud-based and include consulting services to enhance customer experience.

Key Features of Eudata's Product:

1. Digital Conversational Platform: Convy.AI integrates voice and chat bots powered by AI.
2. Full Voice and Digital Contact Center: Supports asynchronous communication channels.
3. Automation: Up to 70% automation in customer care processes.
4. Operator Optimization: Reduces operator time by up to 30%.
5. Workload Deflection: More than 40% shift from voice to digital channels.
6. Consulting and Support Services: Expert guidance to enhance customer interactions.
7. Cloud-Based Solutions: Platforms for voice, digital, and video channels.
8. Hybrid AI and Human Intelligence: Balances automation with human touch for customer interactions.
9. Real-Time Customer Journey Tracking: Centralized repository for customer profiles and cross-channel history.
10. Integration Capabilities: Easy integration with custom or legacy CRM systems.

deepassist is a customer service AI that automates routine inquiries across email, phone, and chat channels.

Utilizing advanced natural language understanding (NLU), it comprehends customer requests effectively.

The AI is pretrained for specific industries, enabling seamless integration into existing systems, enhancing agent performance, and improving customer satisfaction.

Key Features of deepassist:

1. Multi-channel Automation: Supports automation for email, phone, and chat interactions.
2. Natural Language Understanding (NLU): Utilizes causal natural language understanding to comprehend customer inquiries effectively.
3. Pretrained Model: The AI is pretrained specifically for the industry, ensuring high relevance and accuracy.
4. Integration Capabilities: Can be strategically integrated into existing communication systems (phone, email, chatbots).
5. Agent Augmentation: Enhances agent performance and efficiency through real-time support.
6. Cost Reduction: Aims to significantly reduce costs associated with customer service operations.
7. Improved Customer Satisfaction: Designed to enhance customer experience and satisfaction through faster response times and effective handling of inquiries.

The Bot Forge offers custom chatbot and voice assistant solutions designed to enhance customer engagement and streamline processes.

Utilizing advanced conversational AI technologies, they provide omnichannel deployment and intelligent IVR systems, along with ongoing support for optimization across various industries.

Key Features of The Bot Forge's Product:

1. Custom Development: Tailored chatbot and voice assistant solutions.
2. Omnichannel Deployment: Solutions can be deployed across various platforms and channels.
3. Technology Agnostic: Utilizes the best technologies available for each project.
4. Conversational AI Strategy: Individual consulting to align AI applications with business needs.
5. Integration Capabilities: Advanced integrations with existing systems and platforms.
6. Training & Optimization: Ongoing support to enhance AI performance post-launch.
7. Multi-Industry Experience: Expertise in various sectors including retail, finance, and charities.
8. Intelligent IVR: Integration of telephony services with chatbots for enhanced voice interaction.

Efecte's AI Voicebot is a sophisticated solution designed to enhance customer service and engagement through voice interaction.

It utilizes Automatic Speech Recognition (ASR) and Natural Language Understanding (NLU) to handle incoming calls, provide automated responses, and seamlessly integrate with existing call center systems, ensuring support even during off-hours.

Key Features of Efecte AI Voicebot:

• Automatic Speech Recognition (ASR): Converts voice commands into text.
• Natural Language Understanding (NLU): Understands user intent and questions.
• Programmable Dialog Flow: Guides conversations and manages transitions to live agents.
• Off-Hours Support: Provides assistance even during non-business hours.
• Integration Capabilities: Quick setup with existing call center systems.
• Administration Dashboard: Allows content editing and management of the Voicebot.
• Natural Voice Output: Delivers authentic-sounding responses for better customer interaction.

Userbot is an AI-driven platform that automates customer interactions in real-time across multiple channels, including chat and voice.

It features a no-code dashboard for easy management, 24/7 omnichannel support, and utilizes advanced Natural Language Processing and Deep Learning technologies to enhance customer experience and streamline business operations.

Key Features of Userbot:

• Proprietary AI technology using Natural Language Processing and Deep Learning.
• No-code dashboard for easy AI training and management.
• 24/7 omnichannel support across various platforms.
• Advanced data analysis for informed decision-making.
• Continuous learning for improved customer interactions.
• Integration capabilities with existing business systems and APIs.
• Virtual Personal Assistants for personalized customer journeys.
• AI Voice for automating contact center interactions.

EliseAI is an advanced AI platform that transforms property management and healthcare through automation and conversational AI.

It offers multi-channel communication, enabling 24/7 management of interactions via voice, text, email, and chat.

Key features include leasing automation, maintenance management, renewal reminders, and delinquency tracking, all designed to enhance operational efficiency and user experience.

Key Features of EliseAI:

• Multi-Channel Communication: Handles voice, text, email, and chat interactions 24/7.
• Leasing Automation: Automates scheduling, managing tours, and responding to inquiries.
• Maintenance Management: Responds to maintenance requests, submits work orders, and follows up with residents.
• Renewal Reminders: Automates reminders for lease renewals starting 90 days prior.
• Delinquency Management: Sends payment reminders and tracks payments to reduce delinquencies.
• EliseCRM: A free CRM tool for managing AI interactions and insights into renter data.
• Customizable AI: Supports multiple languages and can be tailored to match desired personalities.
• Integration Capabilities: Syncs with existing software like Yardi and RealPage.

Rising Interactions provides an AI-driven omnichannel platform that enhances customer engagement by integrating voice, email, chat, and SMS into a unified solution.

Key features include self-service capabilities through IVR and chatbots, AI-driven call routing, and comprehensive workforce management tools, all designed to improve customer experience and operational efficiency.

Key Features of Rising Interactions' Products:

1. Omnichannel Platform - Integrates voice, email, chat, and SMS into a unified solution.
2. Self-Service Capabilities - Includes IVR, visual IVR, voicebots, and chatbots for automated interactions.
3. AI-Driven Solutions - Features like AI-driven call routing and automated callbacks.
4. Workforce Management - Tools for forecasting, scheduling, and training.
5. Integration Capabilities - Connects with CRM and HR systems.
6. Interaction Analytics - Insights into customer interactions through analytics.
7. Proactive Engagement - Machine learning for proactive customer engagement.

Skye AI offers an advanced AI Assistant designed to automate customer interactions, book appointments, and optimize lead qualification.

With 24/7 availability, it ensures immediate responses to leads, enhancing conversion rates.

The platform also provides real-time insights and integrates seamlessly with various tools, making it a comprehensive solution for businesses looking to improve their sales processes.

Key Features of Skye AI:

• 24/7 Appointment Booking: Automatically books and syncs appointments to your calendar.
• Immediate Lead Response: Responds to leads instantly to maximize conversion chances.
• Automated Ad Creation: Generates ad copy, graphics, and targeting for platforms like Google and Facebook.
• Real-Time Insights: Provides conversation data and metrics to understand sales funnels.
• Lead Qualification Optimization: Uses AI to qualify leads effectively.
• 24/7 Customer Support: Offers live chat and video support, along with a dedicated account manager.
• Integration Capabilities: Integrates with over 100 tools via Zapier.

Thoughtly provides a fully-integrated AI call center solution that allows businesses to manage inbound and outbound calls effectively.

Starting at just 9 cents per minute, it features customizable AI agents, comprehensive analytics, and real-time performance metrics to enhance customer service, sales, and marketing efforts.

Key Features of Thoughtly's AI Phone Agent Solutions:

• Fully-integrated AI call center starting at just 9 cents per minute.
• Inbound and outbound call handling for customer service, sales, and marketing.
• Customizable AI agents with a Conversation Editor.
• Integration capabilities with CRM systems.
• Comprehensive analytics and detailed reporting.
• Real-time data visualization and performance metrics.
• A/B testing for optimizing communication strategies.

IST Networks provides innovative Customer Experience (CX) technology solutions, focusing on AI-driven services.

Their offerings include Conversational AI for creating human-like virtual agents, advanced speech recognition, and natural language understanding, enabling seamless customer interactions across multiple touchpoints.

With a strong emphasis on integration and support, IST Networks enhances operational efficiency and customer engagement.

Key Features of IST Networks' AI Phone Agent Solutions:

1. Conversational AI: Human-like virtual agents for conversational IVR and self-service.
2. Natural Language Understanding (NLU): Comprehends human language nuances.
3. Integration Capabilities: Cross-vendor CX solutions integration.
4. Advanced Speech Recognition: Effective communication via voice commands.
5. Support and Maintenance: Adapts to changing customer behaviors and market dynamics.

Cogito offers an AI-powered platform for contact centers that provides real-time coaching and guidance to agents.

By leveraging Emotion AI, Conversation AI, and Generative AI, it enhances customer interactions and optimizes workflows.

Key features include live in-call guidance, voice analysis, and customizable cue delivery, all aimed at improving agent performance and customer satisfaction.

Key Features of Cogito's Product:

• Real-Time Coaching: Provides live, in-call guidance to agents based on conversational cues.
• Voice Analysis: Analyzes voice interactions to enhance agent performance and customer connections.
• Customizable Cue Delivery: Offers various methods for delivering coaching cues (mini-app, alerts, desktop integration).
• Agent Smart Summaries: Auto-generated summaries post-call, highlighting key topics and behaviors using Generative AI.
• Human-Centered AI Coaching: Combines human behavior insights with natural language processing for deeper understanding.
• Performance Insights: Provides real-time visibility into agent performance and customer sentiment.
• Integration Capabilities: Easily integrates with existing telephony and CRM systems, ensuring a seamless experience.

Inpris HumAIns provides an innovative AI platform that enables businesses to deploy autonomous conversational agents.

These agents engage customers through phone calls, emails, and messaging, utilizing advanced voice recognition and cognitive technology for human-like interactions.

Designed for scalability, HumAIns autonomously manage tasks such as lead qualification and customer support, transforming customer engagement.

Key Features of Inpris HumAIns:

1. Proactive Customer Engagement: HumAIns can autonomously connect with customers through multiple channels, including phone calls, emails, and messaging.

2. Advanced Voice Recognition: The AI agents can adjust their tone and speaking style based on the customer's perceived mood, enhancing the interaction quality.

3. Scalability: HumAIns are infinitely scalable, capable of executing millions of actions simultaneously without downtime.

4. Autonomous Operation: The agents can independently manage tasks such as lead qualification, scheduling, and customer support without human intervention.

5. Cognitive OS Architecture: Built on a technology inspired by the human brain, allowing for complex, human-like conversations and decision-making.

6. Real-Time Analysis: Provides businesses with insights and analytics on conversations and agent performance, enabling continuous improvement.

7. Integration Capabilities: Easily integrates with existing systems through simple API calls, enhancing operational efficiency.

Call Fusion is an AI-powered communication platform that automates inbound and outbound calls, providing businesses with scalable, cost-effective, and fully autonomous AI agents.

These agents handle tasks such as customer support, appointment scheduling, and lead generation, ensuring seamless integration with existing CRM systems and customizable interactions.

Key Features of Call Fusion's AI Phone Agent Solutions:

1. Flexible Scalability - Manage multiple calls simultaneously.
2. Lower Costs - 3 to 10 times cheaper than traditional human labor.
3. Complete Autonomy - Fully automated calls with no human input.
4. Consistent Performance - Reliable results with less variability.
5. Integration Capabilities - Seamless integration with existing CRM and tools.
6. Customizability - Tailor scripts, responses, and personality of AI agents.
7. Wide Range of Use Cases - Suitable for customer service, lead generation, and more.
8. Compliance - Adheres to legal regulations for communications.

Cognitive Calls is a call management platform that enhances customer interaction through features such as interactive support agents, advanced call routing, and seamless integration with CRM and other software.

It offers tools for managing phone numbers, scheduling calls, and real-time analytics, ensuring compliance with privacy regulations while providing custom functions and security measures.

Key Features of Cognitive Calls:

1. Call Management: Assign phone numbers, import/sync contacts, manage scheduled calls.
2. Customer Interaction: Interactive support agents, advanced call routing.
3. Integration Capabilities: CRM, appointment scheduling, survey software integrations.
4. Custom Functions: Custom functions, webhooks, automatic sentiment analysis.
5. Advanced Evaluations: Custom evaluations, large language models for information extraction.
6. Voice Interface Integration: Add voice interfaces via phone, web, or mobile applications.
7. Real-Time Analytics and Reports: Monitor campaigns in real-time, generate detailed reports.
8. In-Browser Call Embed (WebRTC): Embed audio-video features into websites/apps.
9. Security and Privacy: Manage opt-outs, ensure compliance with privacy regulations.
10. Built-in Evaluations: Conduct sentiment analysis to gauge emotional tone.

ConverseNow.AI provides a Voice AI platform that automates phone orders and drive-thru interactions for restaurants.

It enhances customer service by reducing wait times and improving order accuracy, while also addressing labor shortages.

The platform is customizable, integrates with existing systems, and can handle multiple orders simultaneously.

Key Features of ConverseNow AI:

1. 24/7 Customer Support Automation: Handles customer queries at any time, reducing wait times.
2. Customizable AI Personalities: Tailors the AI's tone and responses to align with the brand's voice.
3. Multi-Order Handling: Processes limitless orders simultaneously, enhancing efficiency.
4. Integration Capabilities: Works with major POS systems and other restaurant software.
5. Simple Onboarding: Quick setup with no need for extensive staff training.

Kore.ai is a leading conversational AI platform that automates customer and employee interactions using intelligent virtual assistants.

It enhances efficiency by automating over 80% of customer inquiries, supports multiple channels including voice, and offers multilingual capabilities.

The platform is designed for various business applications, including customer service, content generation, and document management, making it ideal for enterprises seeking to leverage AI for improved operational performance.

Key Features of Kore.ai:

1. Process Automation: Automates routine tasks such as claims processing, order processing, and inventory management.
2. Content Creation: Generates marketing content, personalized campaigns, and service scripts using generative AI.
3. Document Discovery: Summarizes data, extracts insights, and analyzes documents for improved operations.
4. Knowledge Expansion: Conducts research and provides market intelligence and competitive reporting.
5. Improved Business Content Usage: Delivers personalized search results and answers over 90% of queries.
6. Customer Interaction Automation: Automates over 80% of customer inquiries with 24/7 support across multiple channels.
7. Multilingual Support: Available in 135 languages for global accessibility.
8. Integration Capabilities: Pre-built integrations with major ITSM, ERP, and HCM platforms for seamless operation.

Avaamo is an advanced multimodal generative AI platform that automates self-service interactions across HR, IT service desks, and customer service.

It supports over 2 billion interactions annually in 114 languages, offering features like multi-channel deployment, natural language understanding, and integration with numerous enterprise applications.

Key Features of Avaamo's Conversational AI Platform:

1. Pre-built Domain Skills: Over 25 pre-built AI ML models for various industries.
2. Multi-channel Deployment: Ability to deploy on multiple channels, including voice.
3. Natural Language Understanding: The platform understands natural language to guide users effectively.
4. Integration Capabilities: 100+ connectors to various enterprise applications.
5. Cognitive Search Automation: Unique solutions for personalized cognitive search experiences.
6. User-friendly Tools: Extensive tooling for non-developers to create conversational AI applications.
7. Focus on Outcomes: Designed to improve customer experience by reducing wait and handling times.