Cognitive Calls is a call management platform that enhances customer interaction through features such as interactive support agents, advanced call routing, and seamless integration with CRM and other software.
It offers tools for managing phone numbers, scheduling calls, and real-time analytics, ensuring compliance with privacy regulations while providing custom functions and security measures.
Key Features of Cognitive Calls:
- Call Management: Assign phone numbers, import/sync contacts, manage scheduled calls.
- Customer Interaction: Interactive support agents, advanced call routing.
- Integration Capabilities: CRM, appointment scheduling, survey software integrations.
- Custom Functions: Custom functions, webhooks, automatic sentiment analysis.
- Advanced Evaluations: Custom evaluations, large language models for information extraction.
- Voice Interface Integration: Add voice interfaces via phone, web, or mobile applications.
- Real-Time Analytics and Reports: Monitor campaigns in real-time, generate detailed reports.
- In-Browser Call Embed (WebRTC): Embed audio-video features into websites/apps.
- Security and Privacy: Manage opt-outs, ensure compliance with privacy regulations.
- Built-in Evaluations: Conduct sentiment analysis to gauge emotional tone.
