Talkmap is a conversational intelligence platform that transforms customer conversations into actionable insights in real-time.
It leverages AI-powered machine learning to analyze and visualize interactions, enhancing customer experience (CX) and employee experience (EX) for enterprises.
Key Features of Talkmap:
- Real-time Analysis: Automatically analyzes, structures, organizes, labels, and visualizes customer conversations as they occur.
- AI-Powered Insights: Utilizes patented AI-powered machine learning for conversational understanding.
- Actionable Intelligence: Transforms customer experience data into actionable insights for businesses.
- Scalability: Designed to handle large volumes of data at speed and scale.
- Integration Capabilities: Offers native integrations with leading CDP, CRM, ERP, and HR platforms.
- Enhanced Customer Experience: Provides tools for hyper-personalized proactive customer experience and operational improvements.
- Call Center Enhancements: Features like agent co-piloting and real-time troubleshooting for customer complaints.
