Kore.ai is a leading conversational AI platform that automates customer and employee interactions using intelligent virtual assistants.
It enhances efficiency by automating over 80% of customer inquiries, supports multiple channels including voice, and offers multilingual capabilities.
The platform is designed for various business applications, including customer service, content generation, and document management, making it ideal for enterprises seeking to leverage AI for improved operational performance.
Key Features of Kore.ai:
- Process Automation: Automates routine tasks such as claims processing, order processing, and inventory management.
- Content Creation: Generates marketing content, personalized campaigns, and service scripts using generative AI.
- Document Discovery: Summarizes data, extracts insights, and analyzes documents for improved operations.
- Knowledge Expansion: Conducts research and provides market intelligence and competitive reporting.
- Improved Business Content Usage: Delivers personalized search results and answers over 90% of queries.
- Customer Interaction Automation: Automates over 80% of customer inquiries with 24/7 support across multiple channels.
- Multilingual Support: Available in 135 languages for global accessibility.
- Integration Capabilities: Pre-built integrations with major ITSM, ERP, and HCM platforms for seamless operation.
