Voxbay Solutions provides advanced cloud telephony services, including Multi Level IVR, Call Recording, Live Call Monitoring, and Time Based Routing.
Their solutions enhance customer interaction and data security through features like Call Masking and Virtual Numbers, all supported by 24/7 customer service.
Key Features of Voxbay Solutions:
- Multi Level IVR: Customized automated responses to greet and guide callers.
- Call Recording & Monitoring: Records calls for future reference and quality improvement.
- Live Call Monitoring (Call Barging): Allows monitoring of live calls with options to listen, whisper, or join.
- Live Call Transfer & Conference: Smooth transfer of live calls to agents.
- Time Based Routing: Manages calls after office hours for client satisfaction.
- Call Masking: Protects customer data and privacy during calls.
- Virtual Number: Unique numbers not tied to a physical location.
- Agent Login & Performance Reports: Access to performance metrics for agents.
- Voice Mail: Digitally records messages for later retrieval.
