Enuan Conversational Platform is an AI-driven customer service solution that provides hybrid assistance by combining chatbots and human agents.
It supports over 20 languages and various communication channels, including voice, live chat, and messaging apps.
Utilizing natural language processing and smart routing, it ensures tailored customer interactions and 24/7 support while leveraging big data for enhanced decision-making.
Key Features of Enuan Conversational Platform:
- Hybrid Assistance: Combines AI and human support.
- Natural Language Processing: Understands customer intents.
- Smart Routing: Directs inquiries to the best agents.
- Adaptive Reaction: Tailors assistance based on customer data.
- Multilingual Support: Assists in 20+ languages.
- Data-Driven Decision Making: Uses big data for insights.
- Contextualization: Maintains context across channels.
- 24/7 Availability: Provides constant customer support.
